Customer Support

Garden Edging & Steel Screens
We use multiple transport companies to get you the fastest delivery service and most companies will charge $100 within Melbourne and the Mornington Peninsula.
Concrete Sleepers & Retaining Wall Steel Posts
The minimum delivery rate for 1 pack (10) of concrete sleepers is subject to the postcode within 30km from Dandenong 3175  or Officer 3809 at a charge of $260 inc GST with a forklift to unload. We can include your steel with your 50MPa concrete sleepers at no extra charge, or delivery starts at $150 inc GST.

Garden Edging
Yes, 4 lengths at 2,440mm, due to the way we source and supply the product. For most small projects 4 lengths seem to be the minimum needed to get the job done.
Concrete Sleepers
Yes, due to the way we source and supply the product in packs the minimum we can supply is 10 standard sleepers or 8 heavy-duty sleepers (1 pack).
Steel Screens
Yes, a minimum of 3 screens to get our very low price per screen.
Retaining Wall Steel Posts
No, you can collect one post if needed.

Yes but on occasion, we have special pricing on selected products or can offer a discount based on order quantity.
ABN holders within the landscaping or building industry are entitled to trade pricing if they register with us.

Regrettably, we cannot offer refunds for concrete products, retaining wall steel posts  due to restrictions related to transport and handling imposed by manufacturers.

Concrete sleepers are susceptible to developing cracks if mishandled during transportation. Considering the potential costs associated with returning the items, it may not be economically viable. We strongly advise you to carefully assess your requirements and confirm the correct quantity and type of concrete sleeper before making a purchase.

For steel garden edging we do offer returns if you have purchased the wrong product, but this does not apply to custom product orders. You must contact us first and return the product within 5 days to Garden Edging. Unfortunately, we charge a 20% restocking fee of the total order amount which will be deducted from your refund to cover our cost to discount the product for it to be resold. Redcor steel when new is stored with a thin oil coating on its external surface and when the product is handled and comes into contact with the elements, it initiates the natural rusting process. It’s important to note that once this process begins, it cannot be reversed. Consequently, the item cannot be considered new.

Returns for steel decorative screens will not be accepted once the product wrapping has been removed. However, for unopened packaging, we do offer the option of a return, subject to a 20% restocking fee.

*Refunds will only apply for purchases under $500 inc GST for steel garden edging and for steel decorative screen.

If you cancel prior to us paying our supplier and the transport company, we can arrange a full refund minus any credit card fees via a bank transfer within 5 business days. Unfortunately, if payment was made to our suppliers any non-refundable amounts will be deducted from your refund to cover our costs from the suppliers. No refund will be offered if the product was made to order.

Unfortunately not, we only sell the products as shown. We may be able to assist by recommending installers if available in your area.